Shipping Costs & Order Procedures
We provide free shipping from our warehouses internationally, to over 150 countries. Our shipping partners include ePacket, EMS, and USPS. We do not send items to P.O. boxes or APO/FPO/DPO addresses. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS AND FEES
We are not responsible for any customs fees once the items have shipped. Due to warehousing logistics, we might send the items you ordered as separate packages, at no additional cost to you. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Wherever possible, our shipments will include a tracking number you can use to follow its progress. In some cases, the tracking number will not be available because certain transport providers do not offer such options, mainly in countries with a less developed postal service. If you wish to know whether this is the case in your country, please contact us. We will get back to you as soon as we can with additional information about available shipping options as well as an estimated time for delivery.
We will forward your tracking code to you as soon as possible. Clicking the link will redirect you to our order tracking system. Entering your tracking number will give you the current status of your package. Check our blog post on more information how you can track your order.
The shipping carrier that will be employed depends on the location of the warehouse and supplier of that specific item. In the case of our associates and suppliers from Asia, we use mainly ePacket through Hong Kong Post or China Post. USPS First Class service is used when the warehouse or supplier are located in the United States, and EMS postal service from the supplier’s country is used across Europe.
TAXES, VAT AND OTHER EXPENSES
The customer is fully responsible for paying all taxes, VAT or other kinds of expenses related to receiving international packages. We advise checking with the relevant institutions in your country, such as customs and trade institutions, about proper procedures and costs involved with receiving shipments.
ORDER PREPARATION AND TRANSPORT TIME
Order preparation is a process that involves the verification and processing of your order, QC of the item(s) in question, packaging, sorting and sending. This process usually lasts between 2-5 work days (Monday to Friday, during business hours). After this stage is complete, you will receive an email confirming that your order has been shipped. You may also receive a tracking number (if available), which you can use to track the location of your package.
Transport time is the time needed for the shipment to reach its destination and is calculated from the moment you receive a shipping notification email. The timeline depends on the destination and transport service used. The data below provides an outline for certain regions and countries, excluding the order processing time.
- USA and Canada: 10-20 work days.
- UK and EU countries: 10-20 work days.
- Other European countries: 15-30 work days.
- Australia and New Zealand: 10-30 work days.
- Central and South America: 15-30 work days.
- Asia: 10-20 work days.
- Africa: 15-45 work days.
Max delivery time – 45 work days, excluding the order processing time.
These are only estimates drawn from our customer data and reflect the average time it took for our shipments to arrive at their destinations.
Please note that unforeseen circumstances such as natural disasters, postal worker strikes, customs holdups, etc. may delay the arrival of your shipment, and that we have no impact on such events.
Sometimes, a shipment fails to arrive. From the moment a package enters a postal service system, Band and Bracelets is not responsible for the package and has no influence on its progress. However, because we value our customers and want to ensure the best user experience possible, we decided to offer additional support in such cases. If your shipment takes longer to arrive than the average 30 work days, contact us, and we will investigate further. If your shipment is confirmed to be lost and fails to arrive within forty-five work days (the maximum amount of time we need to investigate and confirm delivery failure), we will contact you in order to settle the matter to your benefit. Fortunately, this happens rarely and everything usually goes according to plan.
In any case, we stand ready to address any issues you may encounter to ensure the absolute best customer experience. For more information concerning order placement, payment, customer service and other queries, please consult our FAQ section.