SHIPPING COSTS AND SERVICES
All items on the Band and Bracelets website have a flat rate shipping cost of $2.99. Delivery is possible worldwide, in over 150 countries. We do not send items to P.O. boxes or APO/FPO/DPO addresses.
Wherever possible, our shipments will include a tracking number you can use to follow its progress. In some cases, the tracking number will not be available because certain transport providers do not offer such options, mainly in countries with a less developed postal service. If you wish to know whether this is the case in your country, please contact us. We will get back to you as soon as we can with additional information about available shipping options as well as an estimated time for delivery.
If there is a tracking number for your shipment, we will forward it to you as soon as the shipping service delivers it to us. Clicking the link will redirect you to 17TRACK, one of the largest tracking services in the world. Entering your tracking number will give you the current status of your package. There is another way of tracking the “journey” of your item, by going to the Order Tracking section of the Account on our site.
The shipping carrier that will be employed depends on the location of the warehouse and supplier of that specific item. In the case of our associates and suppliers from Asia, we use mainly ePacket through Hong Kong Post or China Post. USPS First Class service is used when the warehouse or supplier are located in the United States, and EMS postal service from the supplier’s country is used across Europe.
TAXES, VAT AND OTHER EXPENSES
The customer is fully responsible for paying all taxes, VAT or other kinds of expenses related to receiving international packages. We advise checking with the relevant institutions in your country, such as customs and trade institutions, about proper procedures and costs involved with receiving shipments.
ORDER PREPARATION AND TRANSPORT TIME
Order preparation is a process that involves the verification and processing of your order, QC of the item(s) in question, packaging, sorting and sending. This process usually lasts between 3-5 works days (Monday to Friday, during business hours). After this stage is complete, you will receive an email confirming that your order has been shipped. You may also receive a tracking number (if available), which you can use to track the location of your package.
Transport time is the time needed for the shipment to reach its destination and is calculated from the moment you receive a shipping notification email. The timeline depends on the destination and transport service used. The data below provides an outline for certain regions and countries.
USA and Canada: 10-20 work days.
UK and EU countries: 10-20 work days.
Other European countries: 15-30 work days.
Australia and New Zealand: 10-20 work days.
Other countries: 25-50 work days.
These are only estimates drawn from our customer data and reflect the average time it took for our shipments to arrive at their destinations. Please note that unforeseen circumstances such as natural disasters, postal worker strikes, customs holdups, etc. may delay the arrival of your shipment, and that we have no impact on such events. Fortunately, this happens rarely and everything usually goes according to plan.
In any case, we stand ready to address any issues you may encounter to ensure the absolute best customer experience. For more information concerning order placement, payment, customer service and other queries, please consult our FAQ section.