SHIPPING COSTS AND SERVICES
All items on the Band and Bracelets website have a flat rate shipping cost of $2.99. Delivery is possible worldwide, in over 150 countries. We do not send items to P.O. boxes or APO/FPO/DPO addresses.
Wherever possible, our shipments will include a tracking number you can use to follow its progress. In some cases, the tracking number will not be available because certain transport providers do not offer such options, mainly in countries with a less developed postal service. If you wish to know whether this is the case in your country, please contact us. We will get back to you as soon as we can with additional information about available shipping options as well as an estimated time for delivery.
If there is a tracking number for your shipment, we will forward it to you as soon as the shipping service delivers it to us. You can track your order in several ways. Clicking the tracking number link in the email you receive will lead you to our tracking page with all available tracking information. You can also access that page through your Account dashboard when you click on the tracking number in your order overview panel. You can track your package manually, by typing in your tracking number using the “Track your order” menu when logged in. Alternatively, you can use other online services, like 17TRACK. Entering your tracking number in any of these places will display the current status of your package.
The shipping carrier that will be employed depends on the location of the warehouse and supplier of that specific item. In the case of our associates and suppliers from Asia, we use mainly ePacket through Hong Kong Post or China Post. USPS First Class service is used when the warehouse or supplier are located in the United States, and EMS postal service from the supplier’s country is used across Europe.
TAXES, VAT AND OTHER EXPENSES
The customer is fully responsible for paying all taxes, VAT or other kinds of expenses related to receiving international packages. We advise checking with the relevant institutions in your country, such as customs and trade institutions, about proper procedures and costs involved with receiving shipments.
ORDER PREPARATION AND TRANSPORT TIME
Order preparation is a process that involves the verification and processing of your order, QC of the item(s) in question, packaging, sorting and sending. This process usually lasts between 2-5 work days (Monday to Friday, during business hours). After this stage is complete, you will receive an email confirming that your order has been shipped. You may also receive a tracking number (if available), which you can use to track the location of your package.
Transport time is the time needed for the shipment to reach its destination and is calculated from the moment you receive a shipping notification email. The timeline depends on the destination and transport service used. The data below provides an outline for certain regions and countries, excluding the order processing time.
- USA and Canada: 10-20 work days.
- UK and EU countries: 10-20 work days.
- Other European countries: 15-30 work days.
- Australia and New Zealand: 10-30 work days.
- Central and South America: 15-30 work days.
- Asia: 10-20 work days.
- Africa: 15-45 work days.
Max delivery time – 45 work days, excluding the order processing time.
These are only estimates drawn from our customer data and reflect the average time it took for our shipments to arrive at their destinations.
Please note that unforeseen circumstances such as natural disasters, postal worker strikes, customs holdups, etc. may delay the arrival of your shipment, and that we have no impact on such events.
Sometimes, a shipment fails to arrive. From the moment a package enters a postal service system, Band and Bracelets is not responsible for the package and has no influence on its progress. However, because we value our customers and want to ensure the best user experience possible, we decided to offer additional support in such cases. If your shipment takes longer to arrive than the average 30 work days, contact us, and we will investigate further. If your shipment is confirmed to be lost and fails to arrive within forty-five work days (the maximum amount of time we need to investigate and confirm delivery failure), we will contact you in order to settle the matter to your benefit. Fortunately, this happens rarely and everything usually goes according to plan.
In any case, we stand ready to address any issues you may encounter to ensure the absolute best customer experience. For more information concerning order placement, payment, customer service and other queries, please consult our FAQ section.