Frequently Asked Questions

How much will I pay for shipping?

Nothing! We strive to bring our customers great value and service, and offer free shipping worldwide, for all our orders.

How does shipping work?

You can read everything related to item shipping, pricing and delivery timetables right here. Contact us here if you have any further questions after reading this.

Will I get a tracking number?

Yes, you can! You will receive an e-mail containing a tracking number as soon as your shipment is processed. Clicking a link will lead you to a tracking webpage. You can read a detailed description of the process here.

What if there's a problem with my order?

If you have any issues, please contact us as soon as you can. We are dedicated to our customers and we’ll do anything we can to resolve any issues in the fastest way possible.

Do you fulfil custom orders?

We strive to give our customers the best possible items, as well as plenty of various options to choose from. However, if a color or style is not listed among our selections, that usually means that it’s not available.

At this time we are also not planning to introduce engravings or other forms of item customization.

Is my payment information secure?

100% – The entire payment process uses PayPal servers, and we don’t have access to your credit card number. Here you can read more about the steps involved with making a purchase on our website.

How do I pay for an item?

Here at Band and Bracelets we use PayPal as our exclusive payment processor to maximize our users’ security and ensure a high-quality experience.

Payment through PayPal and our website’s checkout process should be easy and intuitive, but you can find some more details and a step-by-step outline on this page.

What currency do you use?

All payments on our site are in USD (United States Dollar).

Be advised that if you use a different currency on your card, PayPal may charge you additional fees for the purpose of currency conversion.

For more information, please consult Paypal’s fee/pricing lists applicable for your region and currency.

What is your return and refund policy?

If for whatever reason you’re not happy with your purchase, you can rely on our 30-day easy return policy. Read more here for a detailed explanation on the terms and procedures involved with getting a refund

What if I have more questions?

We’re always here for you. If you have any more questions, use our contact form or email us directly at, and we’ll try our best to respond as soon as possible.