Item Returns & Refunds
Here at Band and Bracelets, we want shopping on our website to be a pleasant experience and wish to earn the trust of our customers. If for some reason you’re not satisfied with your purchase, we offer a 30-day easy return policy to return your product for a full refund or in-store credit (whichever you prefer). You will receive all your money back, including the original shipping costs. You can return the item within thirty days from delivery.
You are eligible for a refund if:
- You do not receive your item within the guaranteed time (a maximum of 60 work days not including 2–5-day processing).
- You received the wrong item.
- You do not want the product you have received (buyer’s remorse).
In the third case, the item you wish to return must be in the same condition you received it in: new, unused and in the original packaging (if applicable). The return shipping costs fall to the customer. You must use the shipping option that has a tracking number. That way, we know that you sent the package, and you will know that we received it. In case you want to return the product due to buyer’s remorse, the refund amount will be reduced by a restocking fee of $6. In the event that the customer cancels the purchase within the first 12 hours (before we begin processing the order), the refund amount will be reduced by the amount of the fee charged to us by PayPal for that order.
You are NOT eligible for a refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
ITEM RETURN PROCEDURE
If you decided to return an item, you can go to our contact page, or contact us directly at firstname.lastname@example.org. Either way, we will get back to you with additional instructions and return address as soon as your request is processed (2-3 workdays). We will grant you in-store credit or give you a full refund (depending on your preference) within 3 workdays from receiving the package, after making sure that everything is in order. A refund can only be paid to the account that was used to make the order. You will receive a notification email as soon as you have been refunded.
In any case, we stand ready to address any issues you may encounter to ensure the absolute best customer experience. For more information concerning order placement, payment, customer service and other queries, please consult our FAQ section.