Here at Band and Bracelets, we want shopping on our website to be a pleasant experience and wish to gain the trust of our customers. If for some reason you’re not satisfied with your purchase, we offer the option to return your product for a full refund or in-store credit (whichever you prefer). You will receive all your money back, including the original shipping costs. You can return the item within fourteen days from delivery. It is not possible to return an item after fourteen days.

The item you wish to return must be in the same condition you received it in: new, unused and in the original packaging (if applicable). The return shipping costs fall to the customer. We recommend using a tracking number to be certain that we receive the item.


If you decided to return an item, you can go to the order history in your account control panel and file a return ticket explaining your complaint, use our contact page, or contact us directly at Either way, we will get back to you with additional instructions and return address as soon as your request is processed (2-3 workdays). We will grant you in-store credit or give you a full refund (depending on your preference) within 3 workdays from receiving the package, after making sure that everything is in order. A refund can only be paid to the account that was used to make the order. You will receive a notification email as soon as you have been refunded.

In any case, we stand ready to address any issues you may encounter to ensure the absolute best customer experience. For more information concerning order placement, payment, customer service and other queries, please consult our FAQ section.